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Delivery Policy

Delivery Times

We deliver products Australia wide using Star Track Express. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days, depending on your location within Australia.

Shipping Costs

Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Shipping Destinations

Pro-Ma Systems (AUST) Pty Ltd ships goods Australia wide, however, at this time we do NOT accept international orders through our website, please contact us on +61 7 55 73 8111 to enquire about a special order.

Pick Up Policy

Orders to be picked up on the same day must be placed by 9:30am. These orders will be ready for collection by 3:00pm. Orders that do not make the 9:30am deadline will be available for collection the next business day. It is important to note that this is also effective for days when meetings are held at the World Headquarters.

Second Delivery Charge

Star Track Express will only attempt to deliver orders once. If there is no one to sign for the delivery, a card will be left, and then it is the Distributor’s responsibility to collect this order from the Star Track depot. Additional charges will be passed onto the Distributor should they request a “Second Delivery” attempt.To avoid additional charges, it is advisable for Distributors to arrange a delivery address where the order can be signed for.

Australian owned and family operated

Proudly Australian owned & family operated since 1983

Pro-Ma Systems is proud to be a full member of the Direct Selling Association of Australia and is committed to the DSAA Code of Practice. The DSAA is an association of companies who sell products directly to consumers. It supports fair and proper trading practices and is dedicated to defending and promoting the independent status of Distributors within the industry.